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Terms and Conditions
Effective Date: 10/08/2025
Welcome to Contento, LLC (“Contento,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, www.mycontento.com, and all related services, including photo and video sessions, memberships, digital content, and events (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully before using our website or purchasing a membership.
1. Company Overview
Contento provides lifestyle photography and videography experiences designed to help entrepreneurs, creators, and professionals build consistent, high-quality brand content. Our Services may include on-location shoots, digital delivery of media, social media support, and subscription-based memberships.
2. Acceptance of Terms
By accessing the Site or purchasing any Service, you confirm that you are at least 18 years old and legally able to enter into binding agreements.
If you do not agree to these Terms, you may not access or use the Site or Services.
3. Memberships and Bookings
All memberships, sessions, and bookings are subject to availability and governed by the Contento Membership Agreement, which details payment terms, cancellations, image rights, and other membership-specific provisions.
All members are required to sign an additional Membership Agreement upon sign-up, outlining the specific rights, responsibilities, and deliverables of their membership tier.
When you book or purchase through the Site, you agree to comply with these Terms and all posted policies at the time of purchase.
4. Payment and Billing
All fees must be paid in full at the time of booking or according to your selected membership plan.
Payments are processed securely through third-party processors such as Stripe or Square.
By providing your payment information, you authorize Contento to charge your card for the total amount of your order, including any applicable taxes or add-on services.
All sales are final unless otherwise stated in writing by Contento.
5. Scheduling and Rescheduling
Content Days are held on pre-scheduled dates and locations. Clients are responsible for booking available time slots in advance.
If Contento must cancel or reschedule due to weather, location availability, or other unforeseen circumstances, affected sessions will be rescheduled — clients will not lose their session credit.
Client-initiated cancellations are subject to the policies outlined in the Membership Agreement.
6. Image Ownership and Usage
Clients retain full ownership of all final delivered images and videos.
By participating in a session, clients grant Contento and its photographers a perpetual, non-exclusive license to use the images and videos for marketing, portfolio, and promotional purposes, including on social media and the company website.
Raw or unedited images remain the property of Contento.
Clients may edit, crop, and share delivered images freely for their own business or personal use.
7. Intellectual Property
All materials found on this website, including text, logos, designs, and other creative assets, are the property of Contento, LLC or its licensors and are protected under copyright and trademark laws.
You may not reproduce, distribute, or create derivative works from any materials without prior written consent from Contento.
8. Non-Solicitation and Non-Compete
Clients agree not to directly hire, contract, or solicit any photographers, videographers, or contractors associated with Contento for similar services outside of the company for at least twelve (12) months after participation in any Contento event.
Clients may participate in other photography-related businesses but may not establish a competing subscription-based content creation company within a 50-mile radius of Contento’s active locations for a period of one (1) year after ending their membership.
9. Conduct and Safety
Clients must act respectfully and professionally during all Content Days. Contento reserves the right to remove or refuse service to any individual who acts inappropriately, disruptively, or in violation of these Terms, without refund.
10. Liability Waiver
Participation in any Contento session is voluntary and at your own risk.
By booking or attending, you release Contento, its owners, employees, contractors, affiliates, and venue partners from any claims or damages arising out of participation, travel, or use of the delivered materials.
You acknowledge that Contento is not responsible for injury, loss, or damage to personal property occurring before, during, or after any session.
11. Refunds and Credits
All payments are non-refundable. Unused session credits may roll over within the 12-month membership term but expire at the end of that period.
No cash refunds or substitutions are provided unless required by law.
12. Confidentiality
Any information shared by Contento related to business operations, pricing, or creative processes is proprietary and confidential. Clients agree not to share, copy, or distribute such information.
13. Disclaimers
The Site and all Services are provided on an “as is” and “as available” basis.
Contento makes no guarantees regarding specific results, engagement, or revenue growth from use of your content. Testimonials and examples on the Site are individual experiences and not promises of future success.
14. Limitation of Liability
To the fullest extent permitted by law, Contento, LLC and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or Services.
Your sole remedy for dissatisfaction is to discontinue use of the Services.
15. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes shall be resolved by binding arbitration in Harris County, Texas.
16. Updates to Terms
Contento may revise these Terms at any time. The most current version will always be posted on our website, and the updated Effective Date will reflect when changes were made. Continued use of the Site or Services after updates constitutes acceptance of the revised Terms.
17. Contact Us
If you have any questions about these Terms or our policies, please contact:
Contento, LLC
Email: tracy@mycontento.com
Website: www.mycontento.com
Location: Houston, Texas
Return and Refund Policy
Effective Date: 10/08/2025
At Contento, LLC (“Contento,” “we,” “our,” or “us”), we pride ourselves on providing a premium creative experience through our photography, videography, and membership services. Because our work involves time-based sessions and digital deliverables, all sales are considered final once processed.
This Return and Refund Policy outlines our commitment to transparency and fairness in all transactions.
1. General Policy
All payments made to Contento — including membership fees, bookings, add-on services, and event registrations — are non-refundable.
Our services require advance scheduling, staffing, and location commitments; therefore, refunds cannot be issued once a purchase or booking has been completed.
By purchasing any service or membership, you acknowledge and agree to this policy.
2. Membership Fees
- Membership fees are billed automatically based on your selected plan (monthly, quarterly, or annually).
- Memberships may be paused or canceled as outlined in your Membership Agreement, but payments already processed are non-refundable.
- If a membership is canceled, you will continue to have access to your remaining session credits until the end of the current billing period.
3. Missed or Unused Sessions
- Unused sessions do roll over within the 12-month membership term but expire after 12 months from the date of initial membership sign-up.
- There are no refunds or cash equivalents for missed or expired sessions.
4. Rescheduling and Cancellations
If Contento cancels or reschedules a Content Day due to weather, illness, or unforeseen circumstances, your session credit will remain active and can be rescheduled at no additional cost.
Members will not lose a session due to a cancellation made by Contento.
If you, the Client, choose to cancel or reschedule your session, please refer to your Membership Agreement for notice requirements and rescheduling options.
5. Add-On Services
All add-on services (such as Social Media Packs, Reels, or brand consultations) are final upon purchase.
If an add-on cannot be fulfilled due to scheduling issues or technical difficulties, Contento will issue a service credit to be used within 6 months.
6. Digital Deliverables
Because digital images and videos are intangible goods delivered electronically, all digital sales are final once access is granted.
Clients are responsible for securely downloading and saving their files upon delivery.
7. Exceptions
Refunds may be considered only in cases of verified duplicate charges or billing errors caused by Contento’s payment system.
To request review of a billing concern, please contact us within 7 business days of the charge date at tracy@mycontento.com.
8. Service Credits
In rare cases where Contento determines that a refund is not appropriate but a make-good is warranted, we may issue a non-transferable service credit toward a future booking or membership renewal.
Service credits hold no cash value and must be used within 6 months of issuance.
9. Disputes
If a payment dispute or chargeback is initiated without prior communication, Contento reserves the right to suspend membership access, revoke image licenses, and pursue collection of the disputed amount.
We encourage all clients to contact us first to resolve any concerns quickly and professionally.
10. Contact Us
If you have any questions about this Return and Refund Policy, please contact us at:
Contento, LLC
Email: tracy@mycontento.com
Website: www.mycontento.com
Location: Houston, Texas
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